Matchpay Issues Persist | Users Report Account Access Denials

Por

Pedro Almeida

30/04/2025, 06:34

Editado por

Fernando Costa

Atualizado em

2/05/2025, 00:03

Leitura rápida (1 min)

A frustrated person looking at a computer screen with an error message about incorrect password on Matchpay.

A growing number of people are reporting ongoing access issues with Matchpay. Over the past few weeks, many have expressed frustration regarding their inability to log into their accounts and process withdrawals, especially during urgent financial situations.

What’s Going Wrong?

Several individuals described significant troubles when attempting to withdraw funds. One user mentioned trying to withdraw $500 but faced repeated login errors despite inputting the correct password. They noted, "No reset email was sent," adding that customer service offered no viable solutions.

Key Themes Emerging

Login Issues: A consistent theme among users is receiving messages stating "incorrect password," despite using the correct credentials.
Inconsistent Customer Support: Many people have criticized Matchpay's customer service, claiming responses lack coherence and do not address their issues satisfactorily. "She wouldn’t tell me when this would be resolved," said another user.
Withdrawal Delays and Verification Struggles: Frustration is widespread, with users reporting prolonged delays in cashing out substantial amounts. One user claimed, "Been over a month to try getting verified" for a withdrawal of five figures.